Terms & Conditions: There are no refunds on purchased classes, packages, or membership contracts. Classes are non-transferrable. Contracts are non-cancelable within their outlined duration/terms. Classes and packages may not be shared or gifted. All clients must keep a credit card on file. All contract holders should read their membership agreement carefully as the terms are non-negotiable. Early cancellations must be made twelve (12) hours prior to the start of class. Expiration Dates and Late Cancellation Policies are strictly enforced. All absences/no-shows will be considered aLate Cancel. Late Cancellations will forfeit their class. During any promotional period of Five Dollar ($5.00) Pole Classes, any no shows and/or late cancels are subject to the full single session rate of twenty-five dollars ($25.00). Any Groupon Customer or Package Holder without their credit card on file will be penalized the expiration equivalent of five (5) days. This may ultimately result in the pausing or cancellation of a package. Registration on MindBody authorizes these changes and/or charges to be made utilizing the credit card information on file. Documentation of extenuating circumstances is required for exception requests to these policies. Please email all requests with documentation to firstname.lastname@example.org. Requests without documentation will not be considered. Please read our full list of policies under the Etiquette & Registration tab.